TERMS AND CONDITIONS FOR ONLINE BOOKINGS
Terms of agreement
Terms and Conditions for Tours for Consumers
The following terms and conditions shall be applied for tours organized by Nordies Tour.
Definitions
“Consumer” is a person, who has delivered the Order or other way confirmed the booking to Nordies Tour. Hereinafter each alone “Party” and together “Parties”.
“Order” is any documentation in written form, from the Consumer to Nordies Tour to make a booking. “Order Confirmation” is any documentation from Nordies Tour to the Consumer including prices and specifications of the services and confirming the availability of the ordered services.
COMMERCIAL TERMS
Services and prices:
The prices and the services offered and to be delivered by Nordies Tour under these Terms & Conditions for Tours are set out in the experience descriptions for each tour. The given prices include VAT according to the Taxation Laws and Regulations of Finland. Nordies Tour reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of Nordies Tour.
Booking:
Booking received by Nordies Tour is considered as confirmed upon booking confirmation sent by Nordies Tour to the consumer. Payment options will be presented in our web store.
Cancellation terms:
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8 days or more prior to the tour date: no cancellation fee.
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7-3 days prior to the tour date: 50% cancellation fee of the value of the order.
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2 days or less prior to the tour date or no show: 100% cancellation fee of the value of the order.
In case of private tours, the following terms will apply:
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11 days or more prior to the tour date: no cancellation fee.
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10-6 days prior to the tour date: 50% cancellation fee of the value of the order.
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5 days or less prior to the tour date or no show: 100% cancellation fee of the value of the order.
If Nordies Tour cancels the tour due to unpleasant weather conditions or solar wind activity, consumers will be offered a reschedule based on availability or a full refund. The refund will be processed on the following days from the date of the cancelled tour and may take up to several weeks to be delivered to consumers' account.
Booking made through phone, email, nordiestour.com chat, WhatsApp, WA Business, KakaoTalk, Instagram, TikTok, Facebook, Threads and other social media platforms are subject to same Terms and Conditions for Online Bookings and Cancellation terms as bookings made through Bokun widget on nordiestour.com.
Changes:
All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Nordies Tour.
Photography and Media:
Guests consent to having their images taken during a tour. These images may be used for promotional purposes with a verbal or written consent from the participant(s) in subject. Personal photos and videos are encouraged, but consumers must respect the privacy of others.
Consumers' Responsibilities:
Guests are responsible for their personal belongings. Nordies Tour is not liable for any lost or damaged items. It is in consumers' own interest to dress appropriately for cold temperatures.
Conduct and Behavior:
All consumers are expected to be respectful and comply with instructions given by tour guides and Nordies Tour. Unacceptable behavior (including but not limited to harassment, intoxication, or safety violations) may result in removal from a tour without refund.
Health and Safety:
Guests must disclose any medical conditions that may affect their ability to take part in tours. Nordies Tour reserves the right to refuse participation to anyone who does not meet health and safety standards.
Pregnant women:
Pregnancy is considered a medical condition and must be disclosed to Nordies Tour at the time of booking. Women whose pregnancy has lasted for 28 weeks and longer may not participate in any tours organized by Nordies Tour. Tours organized by Nordies Tour involve traveling to remote areas, where medical care may not be easily accessible. Pregnant women are responsible for assessing whether a tour is suitable for them. Nordies Tour is not liable for any complications caused by the pregnancy at the time of a tour.
Child policy:
For children of age 2-12 years Nordies Tour will apply special child rate, which is 30 Euros lower than adults' rate. Children of age 2-12 years are entitled to own seats, and are required to be seated in own seats. Children under 135 cm in height must use a safety seat when traveling in a car.
GENERAL TERMS AND CONDITIONS
nordiestour.com is owned and operated by Nordies Tour (Business ID: 3335560-9).
Definitions
“Consumer” is a person, who has delivered the Order or other way confirmed the booking to Nordies Tour. Hereinafter each alone “Party” and together “Parties”.
“Order” is any documentation in written form, from the Consumer to Nordies Tour to make a booking. “Order Confirmation” is any documentation from Nordies Tour to the Consumer including prices and specifications of the services and confirming the availability of the ordered services.
Offering and binding of terms
These Terms set forth the terms and conditions under which consumer may use nordiestour.com and services as offered by Nordies Tour. nordiestour.com offers tours such as Aurora Borealis hunting tours with photography, hiking tours with photography and other activities hosted in Rovaniemi area. By accessing or using nordiestour.com, consumer approves that he/she has read, understood, and agrees to be bound by these Terms.
Website user requirements
In order to use nordiestour.com and/or receive Nordies Tour services, consumer must be at least 18 years of age, and posses the legal authority, right and freedom to enter into these Terms as a binding agreement. Consumer is not allowed to use this website and/or receive services if doing so is prohibited in his/her country or under any law or regulation applicable to him/her.
Commercial terms
When purchasing a service by phone or from nordiestour.com , nordiestour.com chat, WhatsApp, WA Business, KakaoTalk, Instagram, TikTok, Facebook, Threads and other social media platforms consumer agrees that: he/she is responsible for reading the service description before making a commitment to purchase it: consumer enters into a legally binding contract to purchase a service when he/she commits to purchase a service and he/she completes the check-out payment process.
The prices charged for Nordies Tour services are listed on nordiestour.com. Nordies Tour reserves the right to change prices for services displayed at any time, and to correct pricing errors that may inadvertently occur.
Cancellation policy
When purchasing a service, consumer agrees that: he/she is responsible for reading the cancellation terms before making a commitment to purchase Nordies Tour services: he/she agrees to cancelation terms when he/she commits to purchase a service and he/she completes the check-out payment process. Cancellation terms can be found on the description pages of Nordies Tour services and in the Commercial Terms section of Terms & Conditions.
Nordies Tour regards a booking as canceled by consumer once consumer communicates his/her intention to cancel, either in writing or verbally, or indicates his/ her inability to participate in the activity provided by Nordies Tour. Additionally, once Nordies Tour receives a notification of cancellation/ inability to participate by consumer, either in writing or verbally, Nordies Tour has the right to make the vacated seats available to potential consumers.
Retention of right to change offering
Nordies Tour may, without prior notice, change the services; stop providing the services or any features of the services; or create limits for the services. Nordies Tour may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Ownership of intellectual property and copyright
The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and all Intellectual Property Rights related thereto, are the exclusive property of Nordies Tour. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and consumer agrees not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Consumer recognizes and agrees that by uploading any content owned by Nordies Tour (including, but not limited to images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and all Intellectual Property of Nordies Tour) through any means of social media or the web, he/she confirms that he/she received a written consent from Nordies Tour to upload/transfer/send the content.
Consumer agrees and consents that by giving a verbal or written consent to Nordies Tour to upload any content featuring him/her or his/her company, the content may be publicly displayed on nordiestour.com, social media platforms owned by Nordies Tour and be used in other promotional contents created by Nordies Tour and it's partners.
Right to suspend or cancel user account
Nordies Tour may permanently or temporarily terminate or suspend consumer's access to nordiestour.com without notice and liability for any reason, including if in Nordies Tour sole determination consumer violates any provision of these Terms or any applicable law or regulations. Consumer may discontinue use and request to cancel his/her account on nordiestour.com at any time, however, the cancelation terms of purchased services will not be affected by this changes. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which consumer has already made payment.
Indemnification
Consumer agrees to indemnify and hold Nordies Tour harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Nordies Tour by any third party due to, or arising out of, or in connection with consumer's use of nordiestour.com or any of the services offered and sold on nordiestour.com and other booking channels of Nordies Tour, such as phone, email, nordiestour.com chat, WhatsApp, WA Business, KakaoTalk, Instagram, TikTok, Facebook, Threads and other social media platforms.
Promotional emails and content
Consumer agrees to receive from time to time promotional messages and materials from Nordies Tour by email or any other contact form consumer may provide Nordies Tour with. If consumer does not want to receive such promotional materials or notices, he/she shall notify Nordies Tour.
Service language
Languages used for guiding and during all services are English and Korean.
Liability
Nordies Tour shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.
Motor liability insuarance
All motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. Compensation for damages or injury resulting from a road accident shall be covered by the valid Motor Liability Insurance of the vehicle that caused the accident. Under the provisions, any person suffering bodily injuries is entitled to receive compensation for the cost of medical treatment, pain and suffering, and handicap, in accordance with the terms and conditions of Motor Liability Insurance and laws and regulations of Finland. Compensations are based on tariffs in accordance with laws and regulations of Finland and orders of the Finnish authorities. Damages for property are by law limited up to EUR 3.300.000. But if an injured party has willfully or out of gross negligence caused his/her own injury, the injured party is not entitled to compensation.
Other Injuries
Nordies Tour is not liable for any accidental damage or injury which has to be compensated under the travel insurance of a customer. Personal travel insurance is always highly recommended.
Force majeure
Neither Party shall be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). If encountered a force majeure condition, the Party shall immediately notify the other Party in writing thereof, and shall keep the other Party fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions Parties shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under this contractual relationship.
Limitation of liability
Nordies Tour is not liable for any injuries, losses, or damages incurred during the tour, except as required by law. Nordies Tour is not responsible for any delays or cancellations due to natural disasters, weather, solar wind activity or situations beyond Nordies Tour's control.
Changes to terms and conditions
Nordies Tour may modify these terms and conditions at any time. Participants will be notified of any significant changes before a tour. Consumer's continued use of nordiestour.com or Nordies Tour services after any such change constitutes consumer's acceptance of the new Terms. If consumer does not agree to any of these terms or any future version of the Terms, consumer shall not use, access or continue to access nordiestour.com or Nordies Tour services.
Applicable law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland placed in Rovaniemi, shall be the court of first instance.
Severability
If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.
Contact Information
For questions or additional information, please contact Nordies Tour at nordiestour@gmail.com, +358504754177
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PRIVACY POLICY
Privacy policy pertaining to Nordies Tour’s customer, partner, marketing and order information.
Nordies Tour (Business ID: 3335560-9) is a private company and owns the rights to www.nordiestour.com and its contents on social media platforms.
CONTACT DETAILS
Nordies Tour
Korkalonkatu 7 B, 96100, Rovaniemi
E-mail address: nordiestour@gmail.com
NAMES OF THE REGISTERS
a) Customer, partner and marketing register.
b) Order register.
THE PURPOSE OF AND THE GROUNDS FOR THE PROCESSING OF PERSONAL DATA
The grounds for registration is a business relationship established by agreement with the customer or partner and Nordies Tour, separate consent to the processing of customer data, Nordies Tour's legitimate interest or legislation. The purpose of the registers is to manage the personal data required for collaboration between Nordies Tour and its customers and partners, to ensure smooth customer service and the production and provision of benefits and services and to enable marketing and the planning and development of business.
Personal data is collected and processed with the customer or partner for the following purposes:
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The realization and confirmation of purchases related to services provided by Nordies Tour and other service providers
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The realization and confirmation of online purchases for the customer
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The production and delivery of service packages agreed upon with a corporate customer, related invoicing and the management of the customer relationship
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The analysis and development of products, services and business and the compilation of statistics
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Advertising, marketing and direct marketing. The data subject has the right to prohibit direct marketing directed at them
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The realization of Nordies Tour's legitimate interests, such as responding to a legal claim
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The fulfillment of Nordies Tour's legal obligations
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Information pertaining to underage persons
>In its booking forms, Nordies Tour may request its customers of legal age to provide ages of their underage children. This information pertaining to underage persons is not used for any purpose other than the delivery of the products or services ordered. -
Cookies are used to make the website function faster, to simplify the login process and to better target the content of the website to the user. For more detailed information on the purpose of the use of cookies, the grounds on which they are used and the data content collected, please refer to the cookie policy.
DATA CONTENT OF THE REGISTERS
The registers may include the following information:
In customer register:
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Identification information (name)
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Contact information (e-mail, phone number, social media user name)
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Number of participants
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Pick-up address
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Duration of stay in Rovaniemi city/Finland
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Age of participants who are 2-12 years old
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The use of cookies
In order register:
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Information contained in the customer register
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Services ordered and delivered
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Information collected in connection with services provided by Nordies Tour partners
SOURCES OF INFORMATION FOR THE REGISTERS
The primary source of personal data is information provided by the customer or partner at the start or in the course of the collaboration. Personal data is also collected from interactions through social media platforms, phone, email and in person. Personal data may be collected in connection with the purchase of additional services.
DISCLOSURE OF INFORMATION
Data pertaining to data subjects may be disclosed to Nordies Tour and its partners to fulfill the purposes described herein. Otherwise, data is disclosed only to the extent permitted and required by law.
Personal data transferred outside the EU or EEA is primarily cookie data (e.g. data on how many users visit the website and how they navigate the website), but ensuring the quality, integrity and correct functioning of information systems that are vital for the provision of services may require, on a case-by-case basis, the transfer of other personal data outside the EU or EEA. Such cases are occasional transfers of individual data of individual data subjects, which are carried out only to the extent required to resolve a specific case.
PROTECTION AND STORAGE OF DATA
The basis of the processing of personal data is respect for the rights and freedom of data subjects at all stages of the processing and the fulfillment of the legal grounds for processing. Nordies Tour only collects and processes information that is necessary for its operations. Digital material may only be accessed by authorized users of nordiestour.com. Users are instructed to take data security into account when processing personal data. Personal data is only stored on secure devices.
DATA SUBJECTS' OTHER RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA
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Data subjects have the right to know what information pertaining to them is stored in the register. The written and signed request for access must be sent to nordiestour@gmail.com. The data subject submitting the request must be prepared to verify their identity in accordance with the instructions provided by Nordies Tour.
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Data subjects have the right to request the rectification of incorrect personal data pertaining to them after being informed of or discovering the error. If the data subject is able to rectify the error, they must rectify the incorrect information without delay. If the data subject is not able to rectify the information themselves, they must submit a request for rectification. The written and signed request for rectification must be sent to nordiestour@gmail.com. The data subject submitting the request must be prepared to verify their identity in accordance with the instructions provided by Nordies Tour.
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Data subjects also have the right to demand Nordies Tour to restrict the processing of their personal data, for example, when the data subject is waiting for a response to their request for the rectification or erasure of data pertaining to them. Nordies Tour reserves the right to limit the number of free rectification and erasure requests to one time per year.
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Data subjects have the right to lodge a complaint with the competent supervisory authority if Nordies Tour has failed to comply with the applicable data protection regulations in its operations.
THIRD-PARTY WEBSITES AND SERVICES
This privacy policy applies only to Nordies Tour website nordiestour.com, and Nordies Tour is not responsible for the privacy policies of other websites. The website may contain links to third-party websites. We recommend that users review the privacy policies of any other websites they use.
CHANGES TO THE PRIVACY POLICY
Nordies Tour may make changes to this privacy policy. Last updated on 05.02.2025.